ok950 Privacy Policy: How We Handle Your information
ok950 is clear about what data we collect from you, how we use it and the choices available to you through your account. This policy covers every interaction you have with our platform — from the moment you open an account through to any wallet transaction made via bKash, Upay or Bank Transfer. Access to our platform and this policy's application depends on your local law and eligible regions.
Account data protected
bKash, Upay, Bank Transfer context
Your rights, clearly stated
Session and cookie controls
POLICY SCOPE AND BASIS
What This Policy Covers and Why We Hold Your Data
When you open and use your ok950 account, certain information is necessary for us to operate the service. This includes the registration details you enter, the device and browser session data generated during your visit, and the transaction records associated with payments processed through bKash, Upay or Bank Transfer. We collect this data to verify your account, process wallet movements and keep your session secure across mobile and desktop access. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your bKash or Bank Transfer request — it is strictly for completing that operation and is governed by agreements with those processors. Retention periods depend on the type of data: account identity records are held as long as your account remains active or as required by applicable rules; session logs are held for a shorter operational period. The legal basis for holding your data, and the rights available to you, vary depending on your local law and the eligible regions from which you access the platform. If you are unsure whether access is permitted in your jurisdiction, please review your local rules before proceeding.
bKash transaction records
Upay wallet data
Bank Transfer references
Session and device logs
Account identity records
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies and What It Does Not Cover
This policy sets out our responsibilities for data generated within the ok950 platform. Not everything connected to your experience falls under it — third-party services you access from our pages operate under their own policies. Understanding the boundary between what we control and what sits outside our scope helps you make informed choices about your information.
Your ok950 Account Access
Registration details, login session data and account preferences you set inside the platform fall fully within this policy. We hold and process these records, and you can request access to them through the support route described on this page.
Wallet Transactions
When you initiate a payment via bKash, Upay or Bank Transfer, your transaction reference is recorded in your account history. The payment processor handles the wallet movement under its own terms; we hold only the reference data needed to reconcile your account balance.
Site Content and Game Sessions
Game session data — including rounds played across slots, live tables and crash games — is logged for account integrity and dispute resolution purposes. This data stays within the platform and is not shared for marketing purposes.
Third-Party Services
External links, payment apps such as bKash's own mobile interface, and any third-party identity verification service operate under policies we do not control. We recommend reviewing those policies separately before providing data to a third-party service.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
Your account gives you several concrete ways to interact with the data we hold. You can review the information stored against your profile by navigating to your account settings page — the fields shown there reflect the registration and contact details we currently hold. If any detail is incorrect, you can update it directly through those fields or ask our support team to correct it on your behalf. You have the right to ask what data we hold, and we will respond through our published support channel. If you wish to request deletion of your account data, you can raise that through the same route — note that some records may need to be retained for a period depending on applicable rules in your eligible region. Where local law gives you additional rights over your personal data, those rights apply to how we handle your information, and we will honour a valid request made in good faith.
Review Your Records
Open your account settings to see the personal details, contact information and payment references currently stored. What you see there is what we hold on your active profile at that point in time.
Correct Account Details
Update name, contact or wallet reference details directly in your account settings. If a field is locked, contact support and we will process the correction after confirming your identity through the account verification step.
Raise a Data Question
Send your question through our published support route — the contact form or support email shown on the site. Include your registered account details so we can locate your records and respond to the right profile.
Request Data Removal
Where permitted by your local law and eligible region rules, you can request deletion of your account data. We will confirm what can be removed immediately and what must be held for a compliance period before deletion is completed.
PRIVACY CONTACT ROUTES
How to Reach Us About This Policy
If you have a specific question about your data, want to submit a correction request or need to understand how your bKash or Bank Transfer records are stored, the routes below are how to reach us. We respond through the same channels we publish on the site — no undisclosed address, no invented queue time.
Support Contact Form
Use the contact form in your account area to send a privacy-related request. Include your registered email so we can match the request to your profile and respond to the correct account.
Published Support Email
Send a written data request to the support email address shown in our contact section. Mark the subject as a privacy or data request so it reaches the right handling queue without delay.
In-Account Messaging
Signed-in members can use the account messaging route to submit a data or correction query directly. This route is visible once you are logged in and is the fastest way to attach your account context to a privacy question.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security Practices
We apply access controls to account data so that personal and transaction records are available only to the processes and personnel that need them to operate the service. Cookies are used to maintain your session state across the platform — you can manage cookie preferences through your browser settings at any time. We do not use cookies to track your activity outside of the ok950 site.
Session Security
Your account session is tied to your login credentials. We do not expose session tokens across unrelated services. If you notice unexpected account activity, use the account security settings to review active sessions and end any you do not recognise.
Cookie Management
Functional cookies keep your account session active while you are using the platform. You can review and adjust cookie permissions through your browser settings. Disabling certain cookies may affect how the account area and wallet functions respond.
Data Retention
Account identity records are held as long as your account is active. Transaction references — including bKash and Bank Transfer records — are retained for the period required by applicable rules in your region. Once that period ends, data is removed from live systems.
Requesting Changes
To request a data correction or ask about retention on a specific record, use the support contact route. We will confirm the action taken and the timeline. Some records cannot be removed before their required retention period has elapsed.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Data and This Policy
These questions come up most often when members review their account data or want to understand how a specific transaction record is stored. If your question is not here, use the support contact route and we will respond through the same channel.
What personal data does ok950 collect when I open an account?
We collect the registration details you enter — name, contact information and any identity verification data required for your account — plus session logs generated during your visits. Payment references from bKash, Upay or Bank Transfer are recorded in your transaction history for account reconciliation.
Can I see the data ok950 holds about me?
Yes. Open your account settings to review the profile and contact details we currently hold. For a broader data summary, send a request through the published support contact form or email with your registered account details, and we will respond to the correct profile.
How long does ok950 keep my bKash or Bank Transfer transaction records?
Transaction references are retained for the period required by applicable rules in your eligible region. Once that period ends, those records are removed from live systems. The exact duration depends on local law; we do not hold payment data beyond the required retention window.
Does ok950 share my personal data with other companies?
We share data only with service providers that help us operate the platform — for example, payment processors handling a bKash or Bank Transfer request. Sharing is limited to what is needed for that specific operation and is governed by agreements with those processors. We do not sell personal data.
How do I correct wrong details on my account?
Go to account settings and update the relevant field directly. If the field is locked or you cannot edit it yourself, contact support through the published route and we will process the correction after verifying your identity through the account confirmation step shown there.
What happens to my data if I request account deletion?
Where local law and your eligible region permit it, we will remove your personal data from active systems on request. Some records — particularly transaction references — may need to be held for a compliance period before deletion. We will confirm the timeline when we receive your request.
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